Customer Experiences with Soul - A Strongly Sustainable Approach to Authentic Stakeholder Relationships
The presenter for this, our 55th monthly meeting, was Simon Robinson, Co-author of Holonomics: Business Where People and Planet Matter with Maria Moraes Robinson, and co-founder of Holonomics Education.
Logistics for joining the meeting are posted here in LinkedIn. Any member of the LinkedIn group is welcome to join.
(For the 1 hour prior to this talk any members interested in continuing the discussion on the future direction and governance for this group, started during our October meeting. All members are welcome to join this discussion. Same logistics for joining F2F or remotely posted here in LinkedIn)
Simon and Maria have originated the idea of "customer experiences with soul", a new framework to enable more engaging, sustainable and authentic customer experiences, an important perspective on this group's work on all aspects of Strongly Sustainable business models. In this presentation, Simon will introduce Holonomics and discuss some of the ways in which they have been introducing it to a number of the largest businesses and conglomerates in Brazil via their consultancy Holonomics Education. He will also introduce our Customer Experiences with Soul framework, and discuss the way in which it links with the Flourishing Business Canvas developed by members of this group, and that Simon and Maria are now also introducing to businesses and organisations.
To introduce his work and his talk Simon provided the following background:
Einstein once said that, “A new kind of thinking is essential if mankind is to survive and move toward higher levels”. His quotation inspired the saying, “We cannot solve problems with the same level of consciousness that created them”. This is much easier to say than to really achieve. Our book Holonomics: Business Where People and Planet Matter describes how this higher level of consciousness not only only be achieved, but also applied in many areas such as strategy, leadership, innovation, and change management. It is a powerful approach which we have been introducing to a number Brazil’s largest businesses, in 2015 we received the great honour when Holonomics was nominated as one of the Top 36 Sustainability Books of all time by Sustainable Brands.
This is an introduction to the holonomic circle: A New Era of Design - Customer Experiences with Soul: http://betweencrowdsandempires.com/aneweraofdesign-customerexperienceswithsoul/
The agenda and F2F/virtual logistics for this meeting are posted to our LinkedIn forum here.
Anyone who joins the LinkedIn forum is considered a member of this group and is welcome to join at the meeting.
The slides presented plus a link to the unedited recording of this meeting and available via our drop box. Please contact Prof. Nabil Harfoush for access.
Attendance list was updated at the event (if a location is provided participant was remote)
The link to the recording is posted as a comment to the Linkedin Post about this meeting, along with discussion about the meeting by our members.
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